Couch Support
Questions or problems: info@stellaireweb.com. We usually answer within a day.
The app can't find my TV
- Turn the TV on. Most TVs switch their network off in standby.
- Make sure the phone is on the same Wi-Fi as the TV, not on cellular and not on a guest network.
- Check that Couch has Local Network access: iPhone Settings, Privacy & Security, Local Network.
- If the TV is on a different Wi-Fi band or a mesh node, wait 20 seconds and search again.
- You can also type the TV's address: it is shown on the TV under Settings, Network.
Vizio asks for a PIN
That is normal the first time. Tap Show PIN, type the four digits from the TV screen, done. The TV remembers Couch after that.
Samsung or LG shows "Allow?" on the TV
Press Allow or Yes with the TV's own remote once. This is the TV's built-in pairing, and it is remembered.
An app tile opens the wrong app
Open the correct app on the TV with the TV remote, then in Couch long-press the tile and choose "Use what the TV is showing now".
Couch Pro and refunds
Purchases are handled by Apple. Manage or cancel a subscription in iPhone Settings, your name, Subscriptions. Refunds are requested at reportaproblem.apple.com. Tap "Restore purchases" in Couch Settings after reinstalling or changing phones.